Terms & conditions of use
|Licensing, Support, Upgrades Ordering||General Conditions Technical questions (developers)|
Licensing, Support, Upgrades
Licensing agreementTo read the license agreement please click here. All licenses are single installation licenses unless otherwise specified in the product description. If you want to obtain further licenses of the same product then you are entitled to 50% discount.
SupportSupport is free for 12 months after your order. Support is available by email, chat and telephone. All requests are handled between 1 to 12 hours. Please open a support ticket here. If you discover a bug in our software we will fix it for free or provide a public update. Customers can look for available updates (or patches) and download them directly from their account menu.
Free support is provided for non-customized versions of our software. If you modify the original code and get into problems then you are no longer entitled for free support. We will however advise you and give you general quidelines.
UpdatesAfter your payment has been approved you can download your software from your account area. Your software will be available in your menu to download for a period of one year (12 months) after the day of your purchase. The version that is available in your acount is always the last and most updated version and may be different from the one you initially downloaded. All changes are properly explained in an accompanying file. You may extend this one year free-updates period by paying 50% of the current price. In order to do this log in your account go to your last order, generate a discount code and place a new order.
How to payYou may pay with Visa, MasterCard, Maestro, Maestro UK, Discover or PayPal. For American Express choose PayPal. Credit card payments are processed with Braintree (a PayPal company). Transactions are executed in a secure environment.
You can also pay by wire transfer to our bank account. Please contact us for details.
Secure ShoppingShopping is secure at nuevoMailer.com. All Credit Card transactions are performed in a secure environment. PayPal and Braintree are both leaders in their field. DesignerFreeSolutions does not collect neither stores your credit card information.
Privacy noticeYour privacy is quaranteed at our site. We are strongly committed to protecting the privacy of our visitors and clients. We collect and process the minimum required personal information in order to facilitate transactions with our store. We will never rent, give, lease or otherwise share your personal information with any other third party but we may disclose it if such action is reasonably necessary in order to comply with the law or other legal processes.
Using this sitePlease read carefully the following information. Shopping online at nuevoMailer.com means that you understand and accept our policies and conditions. Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions described in these pages. If you do not agree to these terms, please do not use this site. We may, at any time change the site and these terms and conditions. Your use of the site following any such change constitutes your acceptance of such change. For this reason, we encourage you to review this agreement whenever you use our site.
Limitation of liabilityIn no event shall the site owners, its parent, subsidiaries, or affiliates, or their respective officers, directors, employees, representatives, or agents be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use, or profits), however caused, whether for breach of contract, negligence, or otherwise, and whether or not this company has been advised of the possibility of any such damages. You agree that the company parties maximum liability arising from any product sold shall not exceed the price of such product. Some jurisdictions do not allow the limitation of exclusion of liability for certain damages so the above limitations and exclusions may not apply to you to the extent such jurisdictions law is applicable to this agreement.
RefundsAll our products are covered with a 30 day money back guarantee. We will refund your payment and cancel your license when you believe that our products did not perform as claimed or advertised in our site or as shown in the demos or if you are not in general satisfied. If you want a refund please contact us within 30 days after your order. We provide extensive demos and user guides for all our solutions because we want our customers to have a full understanding of the functionality, features and benefits before placing an order. Please download the user's guide for the solution you are interested and visit the product demonstration.
Technical questions (developers)
Source code & skillsQ: Do I get the source code? The source code is open by aprox. 98%. For the developer license is 100% open.
Q: Can I modify the code? Yes, you are free to modify the code in order to customize it according to your specific needs. However, you are still entitled one installation of the product. For further details refer to the license agreement.
Integration to a web siteQ: Is it easy to integrate your solutions into an existing site? Yes, we have taken every possible effort to make sure that our software can easily fit to any site. Our software is designed with a plug n play mentality. If your server requirements are met, then it's only 5-10 min work to install them. We provide detailed user's guides where all steps to installation and integration are explained. All products have a sign-up form wizard that produces code that can be copied into any web page and is ready to use. So you dont really need developing skills.
Q: Can I use your products with my existing database? Yes you can. Simply by changing one line of text you can tell the nuevoMailer to which database to connect. However, nuevoMailer tables must be created in your database. nuevoMailer tables are prefixed to avoid conflict in such cases. Of course you will have better performance by using a database only for nuevoMailer.
Support and customizingQ: Do you offer customizing for nuevoMailer? Yes we do. For a fee, we can customize it according to your requirements. We have done this for several customers. Example: you may need to collect and store more demographic details about a subscriber. We can do this. And more. Please contact us explaining your particular needs.
Q: I think I discovered a bug, what shall I do? Highly unlikely, each release is extensively tested before going live. Contact us and we will fix it for free.